At Smith Lavelle we specialise in providing bespoke learning solutions which build and develop the capability of your team. This when supported in the workplace can have a real impact on your bottom line.
If you are looking to increase your turnover, reduce customer complaints, increase referrals, the obvious solution is to increase your marketing activity. But there might be a simpler, more cost effective measure first ask yourself –
Do we maximise the potential of our existing customers?
82% of customers like to be offered additional & alternatives choices - do you offer these choices to your customers?
What do customers want and does my company deliver?
90% of customers make their decision on whether to repurchase or not based on the post sales service they receive from an organisation
And interestingly increasing your training budget by 10% can reap rewards of up to £1284 per head pa and not training costs a business employing 50 employees on average £165,000 pa.
Our courses are interactive, practical, learner centred and most importantly focus on transferring learning into the workplace. At Smith Lavelle we always ‘co-train’ we believe learners benefit from the energy created by the delivering partners, forcing even the most reluctant learners to get involved and make the most of the learning experience. To deliver training solutions which make a difference to your business we incorporate our extensive knowledge, skill and heaps of enthusiasm, empathy and encouragement.
When your team feels good about themselves and finds satisfaction from doing a job well you also reap the rewards, and remember all of our courses can be certificated or accredited.