bespoke training

Here's what some of our clients have said about Smith Lavelle:


Elaine and Nickie delivered customer service training to our promotional merchandise and manufacturing business in 2010.   They tailored the training to our business needs through observations and one to ones within the department. The training was delivered professionally, made fun and was thought provoking for all attendees, and they used personal examples which brought the training to life.  The team supervisors also received one to one coaching which will help ensure the training is put into practice and we hope will have immediate effects on customer service received by both internal and external customers and the bottom line.

Sarah Knight
HR Manager, SPS


Nickie and Elaine from Smith Lavelle Training are enthusiastic and effective delivery partners, focusing on real business challenges and transfer of new skills to the work place. With a commercial background they are able to tailor programmes to meet business goals and objectives whilst engaging learners; this is reflected in the positive feedback they receive.
They make a real difference as they understand the role of training is to assist the business to achieve its goals, in the training room they bring to real life situations and give learners the knowledge and skill to tackle these issues back in the workplace using language and style to suit the needs of the group.

Angela Turner
Director of External Training, Speedy Hire


Nickie & Elaine of Smith Lavelle have delivered both training and team events for many of our Vola members under the Skills Pledge Plus Bursary. 

They have been able to offer our members bespoke sessions to meet their training needs, offering flexibility, creating events that have been enjoyable and worthwhile for clients. The feedback from clients has been that training from Smith Lavelle has made a real impact improving motivation and results through delivering training and events which have met there agreed needs are well planned and enjoyable.

Anna Goodband

Vola Nickie and Elaine have worked with us at Little League Sports to develop and build the skills of our team focusing on self awareness and customer care.  The training sessions they delivered were innovative, interactive, relative to our business and more importantly enjoyed by all staff.  Following the session we have seen increased motivation and focus in delivering excellent service to all our customers.  We have also received e-mails directly from parents complementing us on our customer care since the training took place.

Jordan Wright
Director, Little League Sports

Liverpool Community College

It has been a pleasure working with Smith Lavelle Training on a number of projects from initial discussion to delivery and completion. I have always found Nicola and Elaine to be highly professional and extremely knowledgeable on their given subject.

Della Thomas
Employer Relationship Manager, Liverpool Community College